


There are a lot out there, and most of them should be compatible with your Principal account. Once you register the app for 2-factor authentication on our site, the app will generate a verification code that you use to log in.
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These codes help us confirm it’s really you accessing your account – not someone pretending to be you.Īn authenticator app is a third-party app that you can download and install on your mobile device or computer. We’ll ask for a verification code if you log in from an unrecognized computer or phone, forget your password, or we identify anything out of the ordinary. Note: The first time you log in, you’ll need to set-up 2-factor authentication by choosing how you want to receive verification codes text, voice call and/or an authenticator app. Once you get that email, you can log in and access your account online.You'll get a confirmation email within a few minutes.Select and answer 3 customer service security questions we'll use to verify your identity if you need to call us.Create a unique username, secure password, and provide an email address.If the phone number you provided doesn't match our records, you'll need to verify your identity by answering a few questions administered by a trusted third-party (Principal ® does not have access to the information shown in this step of the process).Enter your first name, last name, date of birth, phone number (this is the quickest way to verify your identity, as we'll simply text you or call you with a unique verification code), and your ID number (this is either your Social Security Number or a number provided by your employer) or zip code.Register online by following the steps below or download step-by-step instructions (PDF).
